IBMer Spotlight: Brandi Swope

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We grab a coffee with IBMers from around the world, and share our chat in this weekly spotlight series. This week you can meet Brandi, from IBM US.

In the morning, I like my coffee…
I drink black coffee, except on Fridays. Even if it was a rough week, I get a coconut milk latte every Friday. I mean, come on—we made it to Friday, people!

When I get up to go to work, I look forward to…
Writing the doc and interacting with the product, but I also look forward to spending the day with the funny, down-to-earth people I have met so far on the team.

I am responsible for…
Writing, editing, and publishing our product documentation so that customers know why they should use our product, and how to use our product. I also work to get our content translated for global users.

My typical day…
I check my email and GitHub/Slack messages—lately we are working with other teams to get content out for our integrated products (meaning products that are coming on to the platform). Then I work with others on my team to prepare content for our next release or a refresh.

The coolest part of my job is…
I can press a button and see content that I worked on go live for global users…. how cool is that? I also kinda enjoy troubleshooting.

The biggest challenge I have …
I am a mother of two very active, young boys, with a very supportive husband. We started new careers when our peers were already settled. That takes courage and it takes flexibility.

I want to get everything done. But here, to have a sense of accomplishment, I need to celebrate the micro-accomplishments.

This is the story for many veterans—we MUST adjust to changes quickly and we MUST get up to speed as quickly as possible, and many of us are doing it with families.

Most memorable moment in my career…
Every time I help a developer reword a sentence, or better explain why a user wants to use what that developer created—that is memorable. Running the Veterans BRG has its moments, too. I never thought I would be on a poster, or on a billboard in Times Square to help represent veterans at IBM. Never!

Top piece of career advice…
Buy thank you cards in bulk and send them! Use the IBM recognition tools. I show deep appreciation because I KNOW I have not done this alone. Don’t take people for granted.

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